HOW CAN WE HELP?
Frequently Asked Questions
Whether you’re just discovering Faithfully Whole, beginning a Mini Reset, exploring a Guided Experience, or have a question about an order, you’ll find answers to some of our most common questions here.
Faithfully Whole is designed to be a simple, welcoming place to pause, reconnect with God, and find encouragement for the season you’re walking through.
Choose a topic below to find what you need.
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Getting Started
If you’re not sure what you need right now, Start Here.
You’ll be able to choose what feels closest to your heart—whether you’re overwhelmed, exhausted, worried, hurting, or feeling distant from God—and begin with a free Mini Reset created for that moment.
Take the 3 Minute Reset
Are the 3-Minute Mini Resets free?
Yes.
Our 3-Minute Mini Resets are free, short experiences designed to help you pause, bring what you’re carrying to God, and take one small step forward.
Each Mini Reset follows the Faithfully Whole six-step rhythm:
Pause → Name → Receive → Talk → Release → Return
Faithfully Whole is a faith-centered space created for women who need a place to slow down, care for their hearts, reconnect with God, and find encouragement in the middle of real life.
Here you’ll find Scripture-centered Mini Resets, Guided Experiences, Faith Notes, devotionals, and meaningful resources created to meet you in different seasons of your journey.
Not at all.
You don’t need perfect words, a perfect prayer life, or everything figured out before you come here.
You can come exactly as you are.
Whether your faith feels strong, uncertain, tired, or distant, there is room for you here.
Faithfully Whole is rooted in Christian faith and Scripture, and our resources are created to help you grow in your relationship with God.
If you’re curious about faith, searching, returning to God, or simply looking for a quiet place to reflect, you’re welcome to explore.
Is Faithfully Whole a substitute for professional counseling or medical care?
No.
Faithfully Whole provides faith-based encouragement, reflection, prayer, and self-care resources. Our content is not intended to replace professional medical, mental-health, pastoral, or other professional care when that support is needed.
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Mini Resets & Guided Experiences
A Mini Reset is a short, Scripture-centered experience created to help you pause and respond to what you’re carrying in a particular moment.
For example, you might choose a Mini Reset for feeling overwhelmed, exhausted, worried, hurting, or distant from God.
They’re designed to take about three minutes and give you a simple place to breathe, pray, receive God’s truth, and begin again.
Think of it this way:
Mini Reset: Help for this moment.
Guided Experience: Support for the season you’re walking through.
A Mini Reset gives you a few quiet minutes to pause and reconnect with God.
A Guided Experience gives you more time and space to reflect, pray, process, and move forward through a specific challenge or season.
The Mini Resets are free.
The Guided Experience Collection is a paid resource designed for women who want to go deeper than a three-minute reset. Guided Experiences can be revisited whenever you need them.
Digital delivery details will be provided at checkout and in your order confirmation.
Please make sure the email address you provide at checkout is correct so we can deliver your purchase successfully.
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Orders, Shipping & Returns
Your order will be shipped using reliable carriers based on your location and the item you purchased. You will receive a tracking number once your order has shipped.
Many of our physical products are made to order, which means your item is produced after you place your order.
As a general estimate:
- Production: 3–7 business days
- U.S. Shipping: 5–9 business days
- International Shipping: 10–30 business days
These are estimated timeframes and may vary depending on the product, destination, carrier delays, customs processing, holidays, and seasonal demand.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
If you ordered multiple products, they may be produced or shipped from different locations. As a result, your items may arrive in separate packages and at different times.
If you believe something is missing from your order, please contact us and include your order number so we can help.
Yes, we currently offer international shipping.
International orders may take longer to arrive because of customs processing, local carrier delays, and other factors outside our control.
Please carefully review your shipping information before completing your purchase, including your full name, street address, apartment or unit number, city, state, ZIP or postal code, and country.
Faithfully Whole is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided at checkout.
If an order is returned, undeliverable, or requires reshipment because of incorrect or incomplete information provided at checkout, any additional shipping or reshipment costs may be the customer’s responsibility.
We use trusted shipping carriers depending on your location and the product you purchase. Available shipping options and costs will be shown at checkout.
Free shipping applies to the original shipment when a free-shipping offer is available. It does not mean that return or reshipment costs are automatically covered.
Because our products are generally made to order, we do not accept returns or exchanges simply because you changed your mind, selected the wrong size or color, or no longer want the item.
If your order arrives damaged, defective, misprinted, or incorrect, please contact us with your order number and clear photos of the issue. We’ll review the situation and work with the appropriate fulfillment provider to determine the available resolution.
Additional shipping or reshipment costs may apply in certain situations, including orders returned or undeliverable because of an incorrect or incomplete shipping address.
We’re so sorry if something went wrong. Please contact us within 5 days of delivery and include:
Your order number
A clear photo of the item and package.
A short description of the problem
If you received an item that is different from what you ordered, please contact us within 5 days of delivery.
Include your order number and clear photos of the item you received so we can review the issue and help make it right.
If your order hasn’t entered production, we can cancel or adjust it. Just contact us right away. Once production begins, changes may not be guaranteed—but we’ll always do our best to help.
Due to the personalized nature of our custom products, all customized items are final sale and cannot be returned or exchanged. This includes items with custom scripture verses, names, or personal messages. We do not accept exchanges for:
- Incorrect size selection
- Change of mind
We’ll review the situation and work with the appropriate fulfillment provider to determine the available resolution.
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Personalization, Coupons & Gift Cards
Some of our products offer personalization.
If personalization is available, you’ll see the option on the product page. Please carefully review your spelling, names, dates, and other details before placing your order.
Because personalized items are created specifically according to the information you provide, they cannot generally be returned or exchanged due to an incorrect submission
Only one coupon code may be used per order unless a promotion specifically states otherwise.
Coupon codes cannot be combined, and discounts cannot be applied retroactively to orders that have already been placed.
From time to time, Faithfully Whole may offer seasonal promotions, special discounts, or other offers.
Join our email list to receive updates about new resources, special offers, encouraging content, and what’s happening at Faithfully Whole.
[ JOIN THE FAITHFULLY WHOLE EMAIL LIST ]
Gift cards are not currently available.
If we offer gift cards in the future, we’ll provide the details here.
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Delivery Issues
If your tracking information shows that your package was delivered but you can’t locate it, please first:
Check your front door, porch, mailbox, or other delivery areas.
Check with other members of your household.
Check with nearby neighbors in case the package was delivered to the wrong location.
Contact the shipping carrier using the tracking information provided with your order.
If you’re still unable to locate your package after checking with the carrier, please contact us with your order number and tracking information. We’ll review the available information and provide any assistance we can regarding the shipment.
Tracking information may sometimes take a little time to update, particularly when a package is moving between fulfillment facilities or shipping carriers.
If your tracking information hasn’t updated for an extended period, please contact us with your order number and tracking number so we can look into it.
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Your Store & Security
Faithfully Whole is currently an online-only business.
We use secure payment processing and appropriate security measures to help protect your personal and payment information during checkout.
For your protection, please never send your full payment information, passwords, or other sensitive account information through email or our contact form.
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Contact & Support
We’re happy to help.
Send us a message and tell us what you need assistance with. If your question is about an order, please include your order number so we can help you more quickly.
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We’ll do our best to get back to you as soon as we can.