Shipping Policy

Thank you for shopping with Faithfully Whole.

Each item is made-to-order with care and intention. Below you’ll find everything you need to know about how your order is processed and shipped.

🕒 Production Time

All products are custom-made just for you.

  • Production Time: 3–7 business days

Production times may vary slightly depending on the product type, materials, and level of craftsmanship involved. Some items may require additional time to ensure quality and detail.

📦 Product-Specific Production & Shipping Times

While most orders follow our standard timelines, some products may have slightly different production ranges:

  • Canvas Prints: 3–5 business days production
  • Acrylic Plaques (LED Signs): 4–7 business days production
  • Woven Blankets: 5–7 business days production
  • Metal Wall Art: 4–7 business days production

Shipping Time (after production):

  • United States: 5–9 business days
  • International: 10–30 business days (varies by location and customs processing)

Please note that all shipping times are estimates and may vary.

🚚 Shipping Methods & Carriers

Orders are shipped using trusted carriers such as USPS, DHL eCommerce, or similar providers depending on the destination and product type.

You will receive a tracking number once your order has shipped.

📬 Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information.

  • Please allow up to 48 hours for tracking updates to appear
  • If you have not received tracking within 7 business days, please contact us.

📦 Multiple Items

If you order multiple items, they may arrive in separate packages at different times. This is normal and ensures faster delivery. You will not be charged additional shipping fees.

📍 Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us within 12 hours of placing your order.

✏️ Order Changes & Cancellations

Because all items are made-to-order:

  • Changes or cancellations must be requested within 12 hours of purchase
  • After this time, your order may already be in production and cannot be modified

🕊️ Delays & Delivery Issues

We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.

If your tracking status shows “delivered” but you have not received your package:

  • Check with household members or neighbors
  • Contact your local post office or carrier

Once a package is marked as delivered, we are not responsible for lost or stolen items. However, please reach out and we will do our best to assist you.

📸 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

We will work with you to resolve the issue as quickly as possible.

📦 International Orders & Customs

International customers are responsible for any customs duties, taxes, or fees required by their country.

We are not responsible for delays caused by customs.

💬 Need Help?

If you have any questions about your order, please contact us through our Contact Page. We’re happy to assist you.